SCHEDULING

All work is scheduled on a first come, first serve basis.

There are several sequential steps to the servicing process.

Arrival -- when your radio arrives, it is unpacked, saving the packing for reshipment back to you, and inspected for damage. A work order is created and the radio is tagged.

Disposition -- based on your written comments and symptoms or your previous communication with us, your radio is  assigned to a bench technician for scheduling and subsequent servicing.

Scheduling -- the bench technician determines the length of time it will take to do the needed servicing and when servicing can be started.  He then enters the work order into our master schedule.

Servicing -- the actual servicing work is done according to the master schedule. If issues crop up that will alter the work to be done, you will be informed by email or mail and all work will stop until permission to continue is received from you.  After all servicing work is completed, the radio is placed in a secure storage area for subsequent shipment back to you.

Invoicing -- the service technician completes the work order, lists parts used, and work time for the servicing. An invoice is then created and emailed or mailed to you.

Ship Out -- when full invoice payment is received, your radio is packed and shipped back to you. A tracking number of the shipment is emailed to you.