GENERAL REPAIR WORK

We provide general repair services that range from simple maintenance tasks to major overhauls.  You can save on  repair fees by providing as detailed a description of what is wrong with the equipment as is possible. 

If you do not know what is wrong, give us a detailed report of what symptoms and behaviors you have noticed when attempting to use your radio, especially those symptoms that occurred right when the radio started having problems.

How it works...

You contact us and provide as much information about what is needed as possible. Your description(s) should be written in your own words and attached to your radio before you send it to us. Remember, the less time it takes for us  to find the problem, the less the repair services cost.

After shipping arrangements are made, you pack your equipment, using the packing guidelines we furnish, and send the equipment, including any manuals you have, to us. Note: We do not require or collect prepayment for work.

We receive your equipment and unpack it, keeping all reusable shipping boxes and other packing materials. We inspect for shipping damage and inform you of the status of the package when it was received. If we find suspected damage, photos are taken and immediately sent to you for claim resolution, if any. We can not process shipment damage claims for equipment shipped by the customer. ONLY the shipper can process shipping damage claims.

The equipment is placed in the to-be-evaluated queue, awaiting initial inspection.

The equipment "goes to the bench" for inspection and preliminary evaluation and diagnostics. Any noted faults or issues are documented and compared with preliminary information you provided when you initially contacted us.

Based on the preliminary inspection results, you will be contacted and informed of the results and our recommendations for resolving the issues of focus.

Upon your approval, all agreed to work is done.  If progressing work uncovers other faults needing additional attention, you will be informed and your approval will be secured before any additional work is performed.

After all approved work is completed your equipment, including all documentation you sent to us, is repacked for shipment back to you and  a Statement of Work is prepared and sent to you for payment. Return shipping costs and any needed  additional packing materials will be shown on the Statement of Work. Note: We will return all defective parts removed from your equipment upon request.

Payment may be made by using PayPal, a Money Order, a Cashier Check, or your personal check.  All payment methods need to clear prior to return shipping.

Upon completion of payment your equipment will be shipped back to you.  The involved carrier will send you an email giving the status of the shipment.  In this way you can easily track the progress of the shipment and anticipate arrival.

Warrantee:  We guarantee all work we do on your equipment for 30 calendar days, this period starting on the day we return/ship the equipment back to you. Our guarantee applies to components we provide and install and all other work done, per the Statement of work provided to you, and does not include damage caused by returned shipment or other subsequent actions not under our control.